Subject: Trainer Candidate - Garima Kanwar Garima
From: Garima Kanwar Garima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Apr 2023 12:01:24 -0400

| | Tech Support Test

Name | Garima Kanwar Garima
E-mail | [email-masked]
Phone Number | (91) 9669602709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CBSL | QA | Na | 28-29 k per month
Previous Employer 1 | Tp dibs | QA | 31-08-20 | 24k
Previous Employer 2 | Tp | Cce | Na | 22k

If Selected, how much time do you need to join? | 60 days (Negotiable)
Please briefly describe your work experience specifically in Quality? | Audit, feedback, ATA,  calibration,  ISAT, QA Grooming, huddle, BQ management
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | While handling own team along with grooming of new QA's. Time where the scores were not achieved as a Team .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good: A tick mark activity done on call or chat without making error.

Great: Making the customer connectivity by providing services information as per requirement. Instead of Script, the communication could be general and generous.

What according to you makes you a good candidate for this position? | I allow my team to speak amd give them space along with giving guidance on working style to achieve better way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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