Subject: Trainer Candidate - Chirag Tandon
From: Chirag Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Apr 2023 05:47:19 -0400

| | Tech Support Test

Name | Chirag Tandon
E-mail | [email-masked]
Phone Number | (110034) 7838701262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

Self learned to do
1. High quality photoshoots.
2. Creating quality fast food QSR menu.
3. Creating quality healthy food menu.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | At my cafe , although we were only a team of 2 for most of the time , as a manager i created a very friendly and positive work environment for others. Smooth SOP's and enjoyable culture.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Satisfying the need of the customer is good.
But delighting the customer , beyond his / her expectation is great customer experience.

What according to you makes you a good candidate for this position? | Someone who has a sense of empathy towards the customer , understands what he actually wants .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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