Subject: Trainer Candidate - Vijay Dubey
From: Vijay Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Apr 2023 04:07:12 -0400

Tech Support
Test

Name

Vijay
Dubey

E-mail

[email-masked]

Phone Number

(+91) 8527681169

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Winzone Technology Pvt
Ltd

Assistant Manager

16/03/2023

35000

Previous Employer 1

Genpact India Pvt Ltd

Process
Developer

17/12/2018

23500

Previous Employer 2

HDFC Bank
Ltd

Associate

14/01/2015

14000

If Selected, how much
time do you need to join?

Immediately

Please briefly describe your work experience specifically in
Quality?

Team Leader

Customer Services

Support

Lead Generation

Lead Closure

Windows Troubleshooting

MS Office

CMS

LMS

BI

Jira

Slack

CRM Dialer

Live Monitoring

Access Control Management

Quality Score

Auditing Calls

Feedback Session

Call listening session

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

"While working in my first job as an associate, I
accepted CASA assignments from an online queue. I was eager to showcase my
abilities, so I accepted more than I could handle. While I tried my best to meet
all the deadlines, it wasn't possible to submit them all without
sacrificing quality. I was very transparent with my supervisor and told them
what had happened. They reassigned some of the work to available team members. I
learned to not take on more than what I can handle and to prioritize quality
when submitting the feedback for the follow-up and closure."

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service will get
the problem solved eventually. Great customer service will get it solved
immediately.

What according to you makes you a good candidate
for this position?

Being honest towards my KRA

On a
scale of 1 - 5 please rate your fluency in spoken English

4