Subject: Trainer Candidate - ABHISHEK Singh
From: ABHISHEK Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Apr 2023 02:49:51 -0400

Tech Support
Test

Name

ABHISHEK
Singh

E-mail

[email-masked]

Phone Number

(011) 7827544870

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Nangloi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Silaris Information Pvt.
Ltd.

Quality Auditor

09 March 2023

18

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

2-3 days

Please briefly
describe your work experience specifically in Quality?

Previous
company I used to audit calls  and taking BQM,TNI and OJT session and
giving feedback and making reports and more.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When I joined in previous company as Quality Auditor there was
huge mismanagement like Employee were not giving proper acknowledgemnts and
sometime missleading for lead generation with improper information that may lead
as rajectio  of that lead then I highlited that employee and then some of
these performed well and some has will issue then I conducted TNI session and
keep under PIP......that results process improvement reflect to client and
manager of the process

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

In my Opinion...

Good- Good in customer service is just tell whatever customer asking and resolve
the customer's query.

Great-Great in customer service is resolving customer'query in very
energetic way with politeness  and customer appreciate for that
solution.

What according to you makes you a good candidate
for this position?

According to me for this position good candidate
holding knowledge of QA and Manager both but knowledge can gain by anyone just
need quick learner.

On a scale of 1 - 5 please rate your
fluency in spoken English

3