Subject: Trainer Candidate - Mohammad Fazlay Ali
From: Mohammad Fazlay Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Apr 2023 02:45:51 -0400

| | Tech Support Test

Name | Mohammad Fazlay Ali
E-mail | [email-masked]
Phone Number | (+91) 8881594448
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silaris information pvt ltd | Quality analyst | 24/03/2023 | 17303
Previous Employer 1 | Dhani loans & services | Quality analyst | 11/08/2022 | 20000
Previous Employer 2 | Ienergizer | customer executtive | 25/10/2018 | 11000

If Selected, how much time do you need to join? | Within 1 Week
Please briefly describe your work experience specifically in Quality? | call audit, call calibration, pre shift briefing session, Dip check,
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

as a quality analyst i audit calls and meet  advisor on regular basis, meet with my team to discuss quality problems and shared process details to improve their calls. Rather than look at the success stories of other companies, work on quality issues identified by audit, also conduct the training session of bottom performers, and arrange a training session, Leaders should involve the employees in setting clear organizational goals and objectives. This motivates employees, who may significantly improve their productivity and loyalty.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means practices like valuing customers time, having a pleasant attitude. Providing knowledgeable and resourceful resources but that you  also take things step further.Where else bad customer services where we don't appreciate customer time having a rude attitude, not providing resourceful resources.
What according to you makes you a good candidate for this position? | i really need this job,if you hot=re me i will give my 100%.i interact with seniors respectfully and good behavior..
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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