Subject: Trainer Candidate - Sanya Suri
From: Sanya Suri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Apr 2023 02:36:23 -0400

Tech Support
Test

Name

Sanya
Suri

E-mail

[email-masked]

Phone Number

(91) 8800834994

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector - 47, Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

Previous Employer 1

Info Edge India

Training &
Customer Service

June 2022

29,000

Previous Employer 2

Advantage Club

Operations &
Customer Service

August 2021

25,000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I have
immense experience in different fields to be able to be value in your company. I
have handled a team, audited calls and much more.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once I had audited a call and the person's call
didn't go as it had to. I had to explain them very briefly which did not go
as planned. He did not take it really well and that whole situation became very
difficult to handle but I handled the whole situation myself and even got the
same person's call much better.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is handling the query and
great customer service is handling the query, ensuring customer satisfaction.

What according to you makes you a good candidate
for this position?

I have a lot of experience handling different
customer in different fields. This is my strong organizational area.

On a scale of 1 - 5 please rate your fluency in
spoken English

4