Subject: Trainer Candidate - Ankita Singh
From: Ankita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Apr 2023 11:44:11 -0400

Tech Support
Test

Name

Ankita
Singh

E-mail

[email-masked]

Phone Number

(+91) 8826243298

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Nawada, New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Techblue Software
pvt.ltd

process analyst L2

current working

25,725.00

Previous Employer 1

Doctor Vahini pvt.lmt

Business
Development Executive

May 2019

17,000,00

Previous Employer 2

AGEIS

Assistance
advisor

oct 2018

14,500.00

If Selected, how much
time do you need to join?

1 month

Please briefly describe your work experience specifically in
Quality?

I am current working for a UK based real estate
business and following European quality work standards and i can assure you that
providing quality work is one of my strong suits.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I have almost 5 year of experience in  co-operate world
and i have encounter this situation many times whether i have to manage and
deliver work in deadline for my team and always worked in high
pressure.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

In my
opinion the great  customer service is where we can identify the customer
need and solve there problem in time.

What according to
you makes you a good candidate for this position?

I am a
great candidate for this job because i am a team player and always try to find
solution in time and work in high pressure situation.

On a scale of 1 - 5
please rate your fluency in spoken English

4