Subject: Trainer Candidate - Rohit Chourasia
From: Rohit Chourasia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Apr 2023 10:31:53 -0400

Tech Support
Test

Name

Rohit
Chourasia

E-mail

[email-masked]

Phone Number

(+91) 9001410037

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bengaluru

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Byjus

Team lead

05/04/2023

60000

Previous Employer 1

Icici
bank

Deputy manager

08/12/202

Previous Employer 2

If Selected, how much time do you need
to join?

15days

Please briefly
describe your work experience specifically in Quality?

Work as
quality manager where we used to audit calls , hear recordings, create
SOP

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once one of my team member loose his temper and said something
on call which is against SOP parameters so i took over the call and try to calm
the situation make sure everything is sorted , customer is also satisfied by the
service and finally everything is controlled, i talk yo him on later one on one
session and with team discussion we came up with a SOP for cases like
this

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service will help us in getting the problem solved but great customer
service will grt it solved immediately.

Good customer service means consistently meeting customers expectations but
great customer service is easy , personalised and empathetic

What
according to you makes you a good candidate for this position?

The experience i carry will help me provide my contribution to
help process grow and at the same time i can train my team mates and colleagues
to give their best

On a scale of 1 - 5 please rate your
fluency in spoken English

5