Subject: Trainer Candidate - Jasraj Singh Jasraj
From: Jasraj Singh Jasraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Apr 2023 08:02:22 -0400

| | Tech Support Test

Name | Jasraj Singh Jasraj
E-mail | [email-masked]
Phone Number | (91) 8826327821
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webhelp | Instructional designer | | 46000
Previous Employer 1 | Webhelp | Trainer | | 35000
Previous Employer 2 | Sukri Fire doors | Engineer | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | I have applied for trainer
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

One difficult situation in managing and bringing improvements in the quality of a team could be dealing with team members who are resistant to change or who do not see the value in improving their skills or processes.

In such a scenario, the manager may need to invest time and effort in helping team members understand the benefits of the proposed changes and how they can contribute to the overall success of the team and the organization. This could involve providing clear and compelling reasons for the changes, offering training and development opportunities, and providing support and guidance throughout the process.

Additionally, the manager may need to address any underlying issues that are causing resistance to change, such as fear of failure, lack of confidence, or a lack of understanding about the changes being proposed. This could involve providing additional communication, feedback, and coaching to team members, as well as addressing any concerns or objections they may have.

Overall, managing and bringing improvements to the quality of a team can be a challenging task, but with effective communication, coaching, and support, it is possible to overcome resistance and create a more effective and productive team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is consistent, meaning it provides a level of service that meets customers' expectations every time. Great customer service is consistently exceptional, meaning it exceeds customers' expectations every time.
What according to you makes you a good candidate for this position? | Good customer service is about meeting customers' basic needs, while great customer service is about going above and beyond to personalize the experience for each individual customer. This could involve remembering their preferences, anticipating their needs, and addressing their concerns in a personalized way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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