Subject: Trainer Candidate - Mohammad Adil Ansari
From: Mohammad Adil Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Apr 2023 05:37:17 -0400

Tech Support
Test

Name

Mohammad
Adil Ansari

E-mail

[email-masked]

Phone Number

(+91) 8303056976

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Prayagraj, UP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

Previous Employer 1

ACS Solutions

US IT
Recruiter

Nov, 2022

35000

Previous Employer 2

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in Quality?

My
primary goal is to assure management that you understand the significance of
quality and commit to delivering quality to the organization's
customers.

It might help you to remember that consistent quality can provide many benefits,
including:

Increasing customer retention and referrals

Improving profitability by managing costs and increasing profit margins

Increasing sales

Building the organization's reputation

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

responsibilities of a quality manager.

To understand client requirements and expectations from the project.

Ensure to develop proper quality planning and quality control processes.

Reviewing and approving the documents to be sent to stake keyholders.

Developing project standards, guidelines, and specifications.

Ensure that critical inspections are being performed.

Ensuring products are designed taking account of safety standards.

Supervising team and monitoring project standards.

Scheduling regular testing of the product and ensuring that the quality is
within the standards.

Tracking and verifying that the project’s requirements are met.

Ensuring the corrective action plans are in place and followed upon inspection
of work.

Performing time-to-time statistical analysis.

Setting the requirements from clients and monitoring their compliance.

Getting feedback from the clients, attending meetings, submitting reports, and
assisting the auditors.

Taking part in the budget planning process for the project.

To collaborate between stakeholders, that is, the company and the
client.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand and provide immediate resolution.

What according to
you makes you a good candidate for this position?

I am a
highly motivated, result-oriented individual, willing to go an extra mile to
reach goals and learn along the way.

For example, my last job involved meeting specific targets on a daily basis,
which I managed and sometimes surpassed while gaining better and effective means
of

improving the achievement of those goals.

I'm confident that if given this opportunity, I will thrive and deliver
quality work within stipulated deadlines. Looking forward to contributing my
skills and experiences to

your organization if given the opportunity.

On a scale of 1 - 5
please rate your fluency in spoken English

5