Subject: Trainer Candidate - Khushboo Sharma
From: Khushboo Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Apr 2023 02:28:13 -0400

Tech Support
Test

Name

Khushboo
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9318393738

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

dwarka delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Trip exchange

sales
executive

30-dec-2018

16000

Previous Employer 1

Policybazaar.com

senior sales executive

31-dec2021

22000

Previous Employer 2

Sbi
card

trainer

present

30000

If Selected, how much
time do you need to join?

45 days

Please briefly describe your work experience specifically in
Quality?

I need to audit calls to maximise efficiency and
also for quality improvement , i need to do OJt , Also i need to share feedback
and check either employees work on feedback

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I was the single trainer at my location for 3 to 4 minths i
need to manage all batches i need to take sessions i was the single one to
handle approximate 500 people

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services to resolve customer problem

great customer service is to guve solutions and resolve problem immediate and to
handle customer

What according to you makes you a
good candidate for this position?

I am good in quality sessions
also helps in efficiency for the candidate

On a scale of 1 - 5
please rate your fluency in spoken English

4