Subject: Trainer Candidate - Gaurayv Marwah
From: Gaurayv Marwah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Apr 2023 11:34:41 -0400

Tech Support
Test

Name

Gaurayv
Marwah

E-mail

[email-masked]

Phone Number

(91) 807674576480

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon Sec 43

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

CP360

Manager Operations

04-10-2022

60000

Previous Employer 1

Prime
Garments

Manager Operations

16-09-2021

50000

Previous Employer 2

Traqr
Tech

Manager Operations

21-04-2022

38000

If Selected, how much time do you need
to join?

5 days

Please briefly
describe your work experience specifically in Quality?

While
working with TRAQR Technologies being a captive unit and working as Manager Ops
was also responsible to maintain quality scores for the internal BPO. Was also
publishing quality scores to the entire management so as to represent the
process health time to time

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Improving the quality of a team can be a challenging task, but
by taking a strategic approach and focusing on communication, collaboration, and
measurable results, a manager can successfully address the issues and drive real
improvements in the team's performance.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is important and necessary
for any business, great customer service sets a business apart by providing a
personalized, proactive, empathetic, follow-up-oriented, and consistently
exceptional experience for every customer.

What according to
you makes you a good candidate for this position?

My
ability to provide accurate, adaptable, efficient, consistent, accessible, and
scalable responses to user inquiries makes me a strong candidate for this
role

On a scale of 1 - 5 please rate your fluency in
spoken English

5