Subject: Trainer Candidate - Sandeep Sarathe
From: Sandeep Sarathe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Apr 2023 07:20:52 -0400

Tech Support
Test

Name

Sandeep
Sarathe

E-mail

[email-masked]

Phone Number

(91) 09200008586

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Sparkskills

Quality team
leader

9 feb 23

54000

Previous Employer 1

Tech Mahindra
ltd

Senior quality analyst

26 dec 21

39000

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

Hey I am
Sandeep, i have experience of complete quality department setup. SOP
preparation, training, feedback, callibration rnr and ATA

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

When we start doing audit, scores were very low,AHT was very
high so we prepared the SOP and resolve the issue.

Customer base was reducing day by day so we initiate the NPS to identify the
gap, later we were able to resolve the customer issues and done many changes in
the product and procedures.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

When you are resolving the customer issues is good, but if you
will resolve the customer issue and with your soft skills, you are able to feel
the customer delighted is a great service

What according to
you makes you a good candidate for this position?

As I have
experience in managing the complete quality department so believe I will the
good resource for this position, I always try to resolve the issues as an
individual or with my team and able to deliver desired results under the
pressure pack situations. I have good stakeholders management
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

4