Subject: Trainer Candidate - surbhi singh
From: surbhi singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 14:23:37 -0400

| | Tech Support Test

Name | surbhi singh
E-mail | [email-masked]
Phone Number | (201016) 6398367749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | VOIP OFFICE | BDM | 5 MARCH | 42000
Previous Employer 2 | UNACADEMY | BDA | MARCH 10 | 33000

If Selected, how much time do you need to join? | IMMEIDATE

Please briefly describe your work experience specifically in Quality?

In my opinion-
Quality is a (Reviewed production records for accuracy & compliance)

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

I think dificult sustation is- lack of product knowledge & service. Without knowing these thing-
How to represent, communicate with energy & potential with the client. to sell  the product & service to the customers.After that manageing the clients.
Responsible person- Product Trainner
2- Quality controler
3- Manager.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service who solve the quires for the customers.
grea customer services- Who greet, Paiticence, Spoke polietly, Good listners.  give asap solution to the custoer on the right way.

What according to you makes you a good candidate for this position?

I LOVE TO INTRACT WITH MORE PEOPLES
ENERGITIC PERSONILITY.
PROBLEM SOLVING
GOOD LISTNER
CONFIDENT & MANAGING THE THINGS

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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