Subject: Trainer Candidate - Shashanka majee Shashanka
From: Shashanka majee Shashanka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 08:57:04 -0400

| | Tech Support Test

Name | Shashanka majee Shashanka
E-mail | [email-masked]
Phone Number | (91) 9608712153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Starmark software | Quality analyst | 14th march | 48000
Previous Employer 1 | Firstsource | Quality | September |
Previous Employer 2 | Diam display | Quality | November |

If Selected, how much time do you need to join? | Within 2days
Please briefly describe your work experience specifically in Quality? | Everyday allocating calls emails, monitoring calls emails, conducted PKT, feedback taken by sandwich techniques reports sharing, update sop, training team,
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | A customer contacted me to ask for a refund because they were not happy with their purchase. Unfortunately, they did not have a receipt, and because they had paid cash for the product, I was unable to refund their order as this was against company policy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | My skills set, my experience, and quick learner and having knowledge team handling, handling the difficult situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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