Subject: Trainer Candidate - Deeksha Mathur
From: Deeksha Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 08:33:11 -0400

Tech Support
Test

Name

Deeksha
Mathur

E-mail

[email-masked]

Phone Number

(91) 09958173107

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Tcs

Senior analyst

July 6th
2022

Previous Employer 1

Encore

Account
Manager

11th January 2018

Previous Employer 2

Genpact

Process Developer

24th December 2016

If Selected, how much time do you need
to join?

One month

Please briefly
describe your work experience specifically in Quality?

I worked
as a Quality Analyst..

My job was to mark the call as per confined, strict parameters set.

Give logical feedback to colleagues.

Preparing ppts, sharing new updates.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is satisfying the customer
need but great customer service is putting extra, creative effort to make the
customer happy.

What according to you makes you a good
candidate for this position?

Logical, creative, passionate
and smart worker.

On a scale of 1 - 5 please rate your
fluency in spoken English

5