Subject: Trainer Candidate - Diwanshu .
From: Diwanshu . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 04:21:28 -0400

| | Tech Support Test

Name | Diwanshu .
E-mail | [email-masked]
Phone Number | (+91) 9971170780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NIT Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Development Centre | Investigation specialist | 00 | 35000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 30-60
Please briefly describe your work experience specifically in Quality? | Working on global reports, manually resolved investigations and conducting their audits on manager level, site level and global level.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Individuals and the management can together built a quality process. Individuals taking decisions on floor must be proactive and responsive to display customer obsession. Every team member should have an SME specially trained to gather issues and collaborate with the management to improve the quality. Mechanism such as Machine learning and automation plays crucial part to decrease human intervention and improve the quality of the process.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Earning customer's trust and showing obsession to resolve any of their issue.
What according to you makes you a good candidate for this position? | Experience and the skill sets
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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