Subject: Trainer Candidate - Anupriya Anupriya
From: Anupriya Anupriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 03:52:10 -0400

| | Tech Support Test

Name | Anupriya Anupriya
E-mail | [email-masked]
Phone Number | (+91) 9116441003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Trainer | 8-May-2023 | 41695
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 35 days
Please briefly describe your work experience specifically in Quality? | As I am at designation of trainer, we need to perform audit of quality.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

While training my team in customer service and technical queue include dealing with difficult customers, managing conflicts between team members, dealing with technical issues that are beyond my team’s expertise, and managing a team that is not motivated or engaged.

These situations can be challenging but they can also be opportunities for growth and learning. It’s important to remain calm and composed in difficult situations and to communicate effectively with your team members so that they understand what is expected of them and what they need to do in order to achieve their goals.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service involves meeting the basic needs of the customer such as answering their questions, resolving their issues and providing them with a satisfactory experience. Great customer service, on the other hand, goes beyond meeting the basic needs of the customer and focuses on building a relationship with the customer. It involves anticipating the needs of the customer, providing personalized solutions and going above and beyond to exceed their expectations.
What according to you makes you a good candidate for this position? | Some of the qualities that make a good trainer include being a good listener, approaching training strategically, encouraging engagement, being organized, appreciating good instructional design, having a finger on the pulse of learning trends, analyzing and improving again and again, and valuing lifelong learning
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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