Subject: Trainer Candidate - Pragati Gautam
From: Pragati Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 03:37:30 -0400

Tech Support
Test

Name

Pragati
Gautam

E-mail

[email-masked]

Phone Number

(+91) 08394966936

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Policy bazaad

Sr
.BDA

600000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Very good
experience in calling in sales and BPO domain able to find issues in call.

Always Analyzing and monitoring the performance of products.

Developing and implementing test plans for product defects.

Reviewing and approving test results.

Developing and tracking test metrics.

Helping maintain the quality of products.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

A time when my collegue need help and team leader is not
available because of meetings and that was good business for us so I helped my
colleague and get a business of 12 lakh by attending the meet.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer Service-Making
sure you and your staff are knowledgeable about the products you sell. Being
available for customer questions and responding promptly (even if it's
negative feedback) Doing what you can to go above and beyond and make customers
happy and feel special

Great customer Service-Listening, understanding your customer's needs,
thanking the customer and promoting a positive, helpful and friendly environment
will ensure they leave with a great impression. A happy customer will return
often and is likely to spend more.

What according to
you makes you a good candidate for this position?

I am good
candidate for this position because of my relevant skills, experience, and
passion for the industry. I've researched the company and can add value to
its growth. My positive attitude, work ethics, and long-term goals align with
the job requirements, making me a committed and valuable asset to the
company.

On a scale of 1 - 5 please rate your fluency in
spoken English

5