Subject: Trainer Candidate - Vaibhav Tyagi
From: Vaibhav Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 01:13:45 -0400

| | Tech Support Test

Name | Vaibhav Tyagi
E-mail | [email-masked]
Phone Number | (+91) 8851560244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | Trainer | 01-04-23 | 34000
Previous Employer 1 | Mercury | Executive | 10-10-2019 | 16000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | Call auditing,Sharing Feedback,Knowldge Check , Live Call barging
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Maintaing the Csat
Maintaing AHT
Maintaing the call quality
Providing the correct Information
Answering all the queries of the Customer

What according to you makes you a good candidate for this position?

Quick Learner

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |