Subject: Trainer Candidate - Mahesh Narigandla
From: Mahesh Narigandla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 Apr 2023 01:13:17 -0400

| | Tech Support Test

Name | Mahesh Narigandla
E-mail | [email-masked]
Phone Number | (+91) 9642565508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Team lead | Oct 7th 2022 | 44000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in Quality?

• 6 years of Front Ending Experience into International Banking and US Mortgage Process.
• Handling team size of 20 members.
• Able to handle multiple tasks on daily basis.
• Creative approaching, Hardworking, Flexible, reliable & Honest Associate.
• Clear Vision, Organized management & Ensure timely Delivered.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | I handled a pilot batch.. there used to be many disagreements.. i have designed a framework with my managers help.. and with my analytical skills i have focused on the pain areas and raised the quality bar
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Quality it self meant to be great.. a customer satisfaction might treat you as a good source.. but to engage the client for better and far future it should be great
What according to you makes you a good candidate for this position? | Using all my expertise i felt the role and responsibility suits me well
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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