Subject: Trainer Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Apr 2023 01:58:30 -0400

Tech Support
Test

Name

Dinesh
Kumar

E-mail

[email-masked]

Phone Number

(91) 9818720247

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Tagore Garden

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Previous Employer 1

Blackboard e-learning

Sr.
Quality Analyst

17th March

28k

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in Quality?

I do have
total 7 year of experience in quality and training domain itself.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

The most difficult time had faced during pandemic time when
taking ownership to handling more than 100 plus agent’s individually due to
less number of QA’s available in office.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Into good terms - we provide customer service’s
only.

Into great customer - we get to know lacking area’s of providing into the
customer service’s

What according to you makes you a
good candidate for this position?

Into my last organisation I
am the only one who promoted within 10 month from QA to Sr. QA itself.

On a scale of 1 - 5 please rate your fluency in
spoken English

3