Subject: Trainer Candidate - Archana Gupta
From: Archana Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Mar 2023 02:10:22 -0400

| | Tech Support Test

Name | Archana Gupta
E-mail | [email-masked]
Phone Number | (+91) 7557209698
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New ashok nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BPOC | Qa | working | 24k
Previous Employer 1 | iccs | Qa | Dec'2022 | 20k
Previous Employer 2 | bpoc | cce | Dec'2019 | 13k

If Selected, how much time do you need to join? | after 15 days

Please briefly describe your work experience specifically in Quality?

 Daily audit as per defined coverage and share feedback on immediate basis
 All kinds of wave audit which is use for performance improvement
 Refresher session with defaulter in every week
 Making all kinds of daily reports on excel
 Daily Client interaction and share data as per client requirement
 Required suggestion for process changes
 Implementation of 7 QC Tools
 Maintain floor hygiene and decorum
 Pre-shift Adherence

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

 Daily audit as per defined coverage and share feedback on immediate basis
 All kinds of wave audit which is use for performance improvement
 Refresher session with defaulter in every week
 Making all kinds of daily reports on excel
 Daily Client interaction and share data as per client requirement
 Required suggestion for process changes
 Implementation of 7 QC Tools
 Maintain floor hygiene and decorum
 Pre-shift Adherence

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.0
What according to you makes you a good candidate for this position? | my sales skills and managerial experience make me an ideal candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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