Subject: Trainer Candidate - Vasundhara Vasundhara
From: Vasundhara Vasundhara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Mar 2023 02:02:31 -0400

Tech Support
Test

Name

Vasundhara
Vasundhara

E-mail

[email-masked]

Phone Number

(91) 9205825542

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Kalkine

Sr.Qa

Na

49.5k

Previous Employer 1

Lenskart

Qa

32k

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I am not
designated as manager on papers, however handling the team and queries for the
team of 20 people, including reports, audits and dashboards

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Resolving the team issues with operations and rest can be
discussed at the time of interview

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Customer satisfaction needs to be the first
priority keeping the company policies in mind and making the customer understood
that we can understand his concern and are thinking keeping us in his shoes and
by empathising him

What according to you makes you a
good candidate for this position?

I can handle a team very well
and have worked in all the domains....B2b, b2c, sales, cs support, chat, email ,
orm

On a scale of 1 - 5 please rate your fluency in
spoken English

5