Subject: Trainer Candidate - Chetna Aggarwal
From: Chetna Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Mar 2023 11:45:25 -0400

Tech Support
Test

Name

Chetna
Aggarwal

E-mail

[email-masked]

Phone Number

(91) 8447784548

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Krishna Nagar,
Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

British Telecom

Business
support service Advisor

NA

27396

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

2 Months

Please briefly
describe your work experience specifically in Quality?

I am
working closely with Quality Team. I am performing the various tasks like
Performing Audits, Giving coaching and feedback to the team members, Identifying
areas for process improvement in their respective functional area and provide
inputs to business efficiency and transformation activities, Taking ownership of
the SOP Documents and update them in accordance with process
changes

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Being in customer service profile I have observed that my team
is not applying appropriate discount to the customers due to which company is
facing loss. So, I have performed audits and gave them feedback about the
same.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service is when you will get the service as per your expectations
whereas Great customer service is when you will receive your services beyond
your expectations.

What according to you makes you a
good candidate for this position?

I have more than 4 years of
experience as Business Support Service Advisor and I have closely worked with
quality team. I know how to give feedback and coaching. I have performed audits.
In my process, I have given 3 business improvement ideas. Therefore, I have
possess all the skills and knowledge. This makes me a good candidate for this
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

3