Subject: Trainer Candidate - Taniya Das
From: Taniya Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Mar 2023 07:01:02 -0400

Tech Support
Test

Name

Taniya
Das

E-mail

[email-masked]

Phone Number

(11) 9654316813

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

East Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Amazon

Customer Service
Associate

working

32000

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in Quality?

I have
taken and audit international calls.

I have tested calls , chats to guarantee defect free and fulfill quality
standards of an organization. I have worked for developing and executing test
plans to ensure all objectives are met.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I had a situation when an agent didn't met the quality
standards of the company  and I had to audit that call. Firstly I checked
the strenghts of the agent like the positive things he did there and appreciated
it  following by explaining his mistakes and what he can do or say at that
time, my approach while explaining or auditing is always positive so that I can
share the needed things to the agent.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer sercive is a service where an agent
simply helps the customer with his issue and solve it by simply giving a logical
solution but a great customer service is where an agent connts with customer and
understand how he feels and the issue they are facing. With providing solution a
great customer service also listens carefully and  ensure the customer
about improvement and makign him believe they will not face this issue again.

What according to you makes you a good candidate
for this position?

I am good for this position because  the
skills I have is perfect for this position.

I am a quick learner and  give strong attention to the problem and make
sure they are solved properly, I have analytical skills , Good coaching and
verbal/written communication, Ability to work as a part of team, goal oriented.
I always ensure I perform my best.

On a scale of 1 - 5
please rate your fluency in spoken English

5