Subject: Trainer Candidate - Vipul Bageshwar
From: Vipul Bageshwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Mar 2023 03:13:55 -0400

Tech Support
Test

Name

Vipul
Bageshwar

E-mail

[email-masked]

Phone Number

(+91) 9958635935

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Capline Services Pvt
Ltd

Quality Analyst

Currently Working

36,000

Previous Employer 1

Capline Services Pvt
Ltd

Process Associate

Mar 2020

26,000

Previous Employer 2

Zenix Services Pvt
Ltd

Sr. Customer Care Executive

Dec 2018

25,000

If Selected, how much time do you need
to join?

15 Days

Please briefly
describe your work experience specifically in Quality?

Hello
Team,

As a Quality Analyst-Sales Support and Quality Assurance, job responsibilities
included audit and analysis of both processes and calls, and also provided
support to team members related to the audit. Also worked provided operational
support to the sales team as CRM admin, generation of reports.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Hello Team,

As Capline Services is a growing KPO dealing with Dental clients based out of
the U.S.A we had two challenges 1) Changes that keep on occurring related to
insurance so the operational team hand difficulty 2)Barrier between quality and
operations team. Came with one-to-one feedback sessions where both the
challenges were resolved, as more communication was done with the concerned
teams.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

- Good
Customer Services: Valid till the customer's satisfaction, where all the
issues and queries are resolved and they have the answers.

- Great Customer Services: Where apart from
the queries/question getting resolved, a rapport is built due to handling, which
makes them come back again as they feel connected.

What
according to you makes you a good candidate for this position?

The one with the following qualities:

- Ownership Mindset

- Having different perspectives

- Patience.

On a scale of 1 - 5 please rate your
fluency in spoken English

4