Subject: English Language Test - Nitin Verma
From: Nitin Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Mar 2023 13:58:22 -0400

| | Foreign Language Screening Test

Name | Nitin Verma    /  (91) 7011144903    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

We would like to inform you that as you have ordered a hand bag from our store has been handed over to courier company but courier tried to deliver your order at your address which was wrong as per courier kindly provide the correct address so your order will be delivered to you at your correct address.

Your faithfully
Nitin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We would like to inform you that a tv cabinet which you have purchased from our store has been delivered in proper packaging so as per our return and exchange policy it can not exchange for better information visit on our website.

Yours faithfully
Nitin

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