Subject: Trainer Candidate - Gracy Thakur
From: Gracy Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Mar 2023 10:48:48 -0400

Tech Support
Test

Name

Gracy
Thakur

E-mail

[email-masked]

Phone Number

(91) 6387028828

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Quality
Analyst

January 24, 2023

30000

Previous Employer 1

Teleperformance

Analyst

March 15, 2022

20000

Previous Employer 2

Policybazaar

CSA

July 23, 2020

18000

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in Quality?

My job
was to do quality audit and to provide feedback to U.S. based
Agents.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

No such situation.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service deals with solving the
expected problems of the customers while Great customer service deals with
solving the unexpected problems of the customers and also reducing the call flow
for the same concern and last but not least customer satisfaction is very
important.

What according to you makes you a good candidate
for this position?

I am lean six sigma white belt certified and
possess 7QC tool knowledge, analytical and statistical skill, good
communication, training and coaching and also 2 years of experience in the same
profile.

On a scale of 1 - 5 please rate your fluency in
spoken English

5