Subject: Trainer Candidate - Anjan Mehta
From: Anjan Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Mar 2023 10:45:34 -0400

Tech Support
Test

Name

Anjan
Mehta

E-mail

[email-masked]

Phone Number

(+91) 9958822442

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Tecgenome consulting Pvt Ltd

Account Manager

12 June 2021

41000

Previous Employer 1

Serco BPO

Sr Executive

May
2015

21000

Previous Employer 2

HCL

Sr Executive

November 2012

18000

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

I have
extensive experience in Quality management as well as implementation of new
techniques to meet the organisation's standards. In the last organisation
one my KRA was to audit calls, chats and emails. Furthermore, I have conducted
multiple soft skills trainings to help new and old employees.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

There's a thin line between good and great
customer service. Good customer service implies that you are able to solve the
customer's issue, whereas great customer service is to ensure that the
customer may never have to face that issue again.

What according to you
makes you a good candidate for this position?

My
experience

On a scale of 1 - 5 please rate your fluency in
spoken English

5