Subject: Trainer Candidate - Shivani Mangal
From: Shivani Mangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Mar 2023 08:20:49 -0400

| | Tech Support Test

Name | Shivani Mangal
E-mail | [email-masked]
Phone Number | (91) 09958674454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Badarpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teleperformance | Quality analyst | 24th feb 2023 | 30k
Previous Employer 2 | Ienergizer | Quality analyst | 29 Apr 2022 | 23k

If Selected, how much time do you need to join? | Depends on company

Please briefly describe your work experience specifically in Quality?

I had really good experience in quality with both the organizations. I enjoyed each an every task that I used to perform as a QA be it audits or feedbacks, sessions, reports publishing and etc.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | When one of teammate went on leaves due to some urgency for 4-5 days suddenly and we as a team were not having enough bandwidth to meet the audit compliance. However I worked extra hours and completed the audit count.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When the service provider is focuses on providing resolutions, it's good customer service.
What according to you makes you a good candidate for this position? | When the service providers works according to customer's needs and demands, their feedbacks along with the resolutions to ensure customer satisfaction, it's great customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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