Subject: Trainer Candidate - Srinivas Gowripattapu
From: Srinivas Gowripattapu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Mar 2023 02:46:48 -0400

Tech Support
Test

Name

Srinivas
Gowripattapu

E-mail

[email-masked]

Phone Number

(91) 8121583242

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Visakhapatnam, andhra pradesh

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

WNS

Sr. Associate

05-03-2023

22000

Previous Employer 1

Pro-vigil

Sr. Excutive

23-08-2021

15000

Previous Employer 2

Precistat it
solutions

Process executive

01-01-2017

11000

If Selected, how much time do you need
to join?

I can join immediately

Please briefly
describe your work experience specifically in Quality?

Worked as
quality team with WNS global services in healthcare process

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Team quality is the most powerful of the process and the work
has been done. And if team is not good for quality as for Criticality situation
is handle of work pleasure and as for the work then as a manager team quality
was good to grow for the betterment of quality as a team work force to improve
that quality meter

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good service means satisfied but more to satisfied to the
customer quary as per they understand manner.. They will 100 percent
satisfied

Great means customer quary was happy to resolved with their quary for
understand

What according to you makes you a good candidate
for this position?

Good communication skills, patients for work
manner, team work, company policies as for work environment. Hard work,

On a scale of 1 - 5 please rate your fluency in
spoken English

4