Subject: Trainer Candidate - Ryan Chand
From: Ryan Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Mar 2023 07:48:17 -0400

Tech Support
Test

Name

Ryan
Chand

E-mail

[email-masked]

Phone Number

(91) 9999319064, 9599910131

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 168 Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

Teleperformance

AM
Training

16th Dec 2021

43,000

Previous Employer 2

Convergys

Sr.
TSO

3rd Jan 2012

28,000

If Selected, how much
time do you need to join?

within a week

Please briefly describe your work experience specifically in
Quality?

Monitored calls and chats on callcopy/Liveperson
(internal tools), basis which used to coach the representatives. Attended weekly
calibration calls both internally as well as along with the Clients to eliminate
any process related gaps. Used to send process updates to people concerned so
that everyone is up to date.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In order to improve the Quality scores of the operation floor,
we started monitoring Bottom Quartile agents and coached them without failure to
ensure the scores improve and it did.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer Service is what a Customer Expects
and Great Customer Service means providing effortless experience to the customer
foreseeing future needs.

What according to you makes you a
good candidate for this position?

A Person who is Transparent,
Empathetic and Helpful

On a scale of 1 - 5 please rate your
fluency in spoken English

4