Subject: Trainer Candidate - Shivani Kaushik
From: Shivani Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Mar 2023 06:44:11 -0400

Tech Support
Test

Name

Shivani
Kaushik

E-mail

[email-masked]

Phone Number

(91) 9871381283

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Amazon development centre

Customer associate

Na

23000

Previous Employer 1

Na

Na

Na

Na

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I was
assigned as subject matter expert for 4 teams.

I had to check their chats and pull all mistakes and errors and guide then to
improve their performance

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Na

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service -

1. We will help customers with the information asked.

2. We will just help them with the option we have .

Great customer service-

1.  We will help customers with information asked with additional
information related to the issue so that they dont have to contact again and
again.

It will improve customer experience.

2. We will help customers with option available with us but with empathy shown
and also with some goodwill gesture (if in policy) and also some commitment
statements to gain their trust.

What according to
you makes you a good candidate for this position?

As I am
working as customer associate so I know to improve any customer experience of
any company.

As I have worked as subject matter expert so I can easily handle team as I know
to pull their errors and how to guide them to improve their performance.

So , I think I’m a good candidate for this position as I can be :

Good leader

Team handling

Guide mates to improve performance

Improve customer experience

On a scale of 1 - 5 please rate your
fluency in spoken English

4