Subject: Trainer Candidate - Amit Verma
From: Amit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Mar 2023 06:16:21 -0400

| | Tech Support Test

Name | Amit Verma
E-mail | [email-masked]
Phone Number | (91) 9580307500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Senior associate | | 38000
Previous Employer 1 | Concentrix | Senior associate | 31/06/2019 | 22000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | As soon as possible
Please briefly describe your work experience specifically in Quality? | I have worked as a quality analyst for 6 months where we use to provide feedback to the associates along with coach season.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | As a quality analyst you should have a command over the process as you are the one who will be auditing the cases. The most difficult job for a quality analyst is maintaining the score of the associates and keeping an eye on the issues on which most of the errors are coming in the process. As per the findings, he should conduct the coaching sessions and provide his input to improve the scores for the individual.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Everyone can provide a good customer service but if you are putting yourself in the place of customer and providing the resolution then only you can provide a great customer service.
What according to you makes you a good candidate for this position? | Ai have have already worked as a quality analyst for 6 months, i know all the requirements to be a quality analyst and it is very easy for me to understand the SOP and the job requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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