Subject: Trainer Candidate - Ekta Sharma
From: Ekta Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 11:48:28 -0400

Tech Support
Test

Name

Ekta
Sharma

E-mail

[email-masked]

Phone
Number

(+91) 8383004627

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Cogito tech

Quality
Analyst

33000

Previous Employer 1

Max healthcare
pvt ltd

Senior scientific officer

31-08-2019

25000

Previous Employer 2

Indian red
cross society hospital

Lab technician

31-12-2018

20000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

Worked on
Us healthcare Amazon-sage machine learning process, its medical

healthcare-based project in which doing annotation of medical terms and Quality
check in the patient medical health summarizing report to improve
errors.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services the problem will get solves by the time,
great customer services problems will get solves hand to hand or immediate

What according to you makes you a good candidate
for this position?

In last company i am trained 15-20 candidates
about our process

On a scale of 1 - 5 please rate your
fluency in spoken English

3