Subject: Trainer Candidate - Rashmi Rathore
From: Rashmi Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 11:48:22 -0400

Tech Support
Test

Name

Rashmi
Rathore

E-mail

[email-masked]

Phone Number

(+91) 7905837887

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Vaco Binary semantics LLP

Quality analyst

3rd March 2023

32000

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

5 days

Please briefly
describe your work experience specifically in Quality?

My
KRA'S were to perform regular audits. To do root cause analysis and make
presentation on it's basis. To conduct defect awareness sessions and one on
one feedback sessions with the agents. To prepare and present weekly quality
report. To update user review documents.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In the month of February there was a situation of backlog and
only 3 days were given to us to clear the backlog.I was assigned with the
responsibility of training the resources that were borrowed from the operations
team. With proper training and guidance we were able to clear the backlog before
deadline.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

According
to me great customer service is when the customer's query is solved on a
real time basis and good customer service is when the customer's query is
solved eventually.

What according to you makes you a
good candidate for this position?

As I have the experience in
the same domain and proper knowledge. I can bring positive results with my
skills. If given an opportunity I will prove that I am a great asset for your
organisation.

On a scale of 1 - 5 please rate your fluency in
spoken English

4