Subject: Arabic Language Test - Md Arshe Alam
From: Md Arshe Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 08:35:31 -0400

| | Foreign Language Screening Test

Name | Md Arshe Alam    /  (91) 9897179986    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Listen to or read the customer's complaint. ...
Take a moment to process the criticism. ...
Determine what action you'll take to address the problem. ...
Thank the customer for their feedback. ...
Apologize and reiterate your understanding of the issue.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We have to mail according to customer' needs and we hat to salve thier problem and query and convince to purchase our products etc.

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