Subject: Trainer Candidate - Naveen Murugesan
From: Naveen Murugesan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 03:38:27 -0400

| | Tech Support Test

Name | Naveen Murugesan
E-mail | [email-masked]
Phone Number | (+91) 7200693352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Coimbatore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Visionet Systems | Quality Analyst | Immediate | 33333
Previous Employer 1 | Tata Consultancy Services | Senior Process Associate | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in Quality? | Doing quality auditing for the process. Providing feedback to associates who making errors. Conducting weekly and monthly calls for the quality standards. Quality and process improvement.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing required solution to solving the customers issue - good customer service.

Resolving the solution beyond the requirement and providing additional service to the customer and satisfying them - great customer service.

What according to you makes you a good candidate for this position? | I'm having 7.6 years of experience in multiple domains. And managing a team in right track and providing great result to the customers and satisfying them via our services. Delivering the reports to the customer with good quality after reviewed.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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