Subject: Trainer Candidate - APARANA SINGH
From: APARANA SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 03:24:09 -0400

Tech Support
Test

Name

APARANA
SINGH

E-mail

[email-masked]

Phone Number

(80768) 50956

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Infoedge India limited

Senior HR Executive

31 March 2023

39000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

From 7th April

Please briefly
describe your work experience specifically in Quality?

I joined
as fresher at Infoedge India limited. My job designation is as Senior HR
Executive. My roles and responsibilities included managing system automation,
workshops data, generation of different letter types to all the employees. I
also work on Ms office.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

None

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved
eventually. Great customer service reps will get it solved immediately, doing
everything they can to remedy the problem at hand.

What according to
you makes you a good candidate for this position?

My skill
set is a perfect match for the job requirements. In particular, my leadership
skills and managerial skills make me an ideal candidate for the
position.

On a scale of 1 - 5 please rate your fluency in
spoken English

5