Subject: Arabic Language Test - Siba Abbas
From: Siba Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 03:20:02 -0400

Foreign Language
Screening Test

Name

Siba
Abbas    /  (0091) 8448801577    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

We have received your email regarding the status of your order. We apologise for
the inconvenience that this caused you. Our company's first priority is to
ensure our customers are satisfied.

We have checked the status, I request you to provide us with your address
information so that we can update it.

Thank you for updating us.

Regards,

Siba Abbas

Support Team.

عزيزي العميل،

لقد تلقينا بريدك الإلكتروني بخصوص حالة
طلبك.  نأسف للإزعاج الذي سببه لك ذلك
الأولوية الأولى لشركتنا هي ضمان رضا
عملائنا.

لقد تحققنا من الحالة ، أطلب منك تزويدنا
بمعلومات عنوانك حتى نتمكن من تحديثها.

شكرا لتواصلك معنا

صبا عباس

فريق الدعم.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
evening dear customer,

We have received your complaint regarding the inconvenience and dissatisfaction
you have experienced with our product.

We have submitted your request to the concerned department, knowing that our
team will contact you as soon as possible to help solve the problem.

We ask you to be patient and allow us to work on the situation.

We appreciate your patience.

Regards,

Siba Abbas,

Support Team.

مساء الخير عزيزي العميل

لقد تلقينا شكواك بخصوص الإزعاج وعدم الرضا
الذي واجهته مع منتجنا.

قدمنا ​​طلبك للقسم المختص ، علما أن فريقنا
سيتصل بك في أقرب وقت ممكن للمساعدة في حل
المشكلة.

نطلب منك السماح لنا بالعمل على الموقف.

نحن نقدر صبرك.

صبا عباس

فريق الدعم.