Subject: Trainer Candidate - Sachin Yadav
From: Sachin Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Mar 2023 15:14:32 -0400

Tech Support
Test

Name

Sachin
Yadav

E-mail

[email-masked]

Phone Number

(110038) 9899054282

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Zen health services

Molecular
technician

31 july

30

Previous Employer 1

Moolchand
hospital

Patient care coordinator

Not remember

16k

Previous Employer 2

Medanta the
medicity

Patient care coordinator

Not remember

18k

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Basically
my past working experience in hospital,where my work was dealing with patients
and billing documents etc,now currently I am taking the quality control training
in core diagnostic.checking the reagents quality expiry’s proper handling,all
lab government norms .

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my job career.I faced problem to making the process steam
line.because I teached my teammates to do this thing in this way ,but they
can’t understanding the situation and drawbacks causes due to not following
the protocol e.g as I am healthcare’ worker .I have explained many times to
lab person and other paramedical staff to wear proper mask and personal
protective kit and gloves to prevent the infection.and also prevent the
contamination,and follow the ISO guidelines but few people can’t understand
these things,did not implement,so forcefully I’m taking the action towards the
particular person and inform to higher authority.than I make the alternative
process like if the mistakes are repeates than perticular person fill the CAPA
form -corrective and preventing action due to this mistake getting under control
and slowly slowly things getting settled.and explainied to the entire team to
harmfulls effects of the mistakes which caused due to not following the company
guidelines or protocol.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Great service is to fully satisfy the customers in every way
.explaining the things clearly.and give them effective solutions and taking
feedback of the customers to implement our system also.

Good service-customers are statisfy also in this condition but may be we are
taking more time .not taking proper feedback customer’s partials statisfy in
this case .

What according to you makes you a good candidate
for this position?

I have ability to handle the entire team ,
ability to explaining the thing in simple and better way .

On a
scale of 1 - 5 please rate your fluency in spoken English

3