Subject: Trainer Candidate - Suryakant Bisht
From: Suryakant Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Mar 2023 03:23:03 -0400

Tech Support
Test

Name

Suryakant
Bisht

E-mail

[email-masked]

Phone Number

(91) 7011548006

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Dwarka sector 16-b, delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Kellton

Application
support analyst

01-02-23

30000

Previous Employer 1

IGT Solutions pvt Ltd

Backed travel executive

01-03-22

26000

Previous Employer 2

If Selected, how much time do you need
to join?

None

Please briefly
describe your work experience specifically in Quality?

➢ To
monitor the alerts and send it to the cloud team.

➢ Working on a tool name Graylog to monitor CPU usages and disk usages of
different servers.

➢ Work on the tickets that has been raised by the client and acknowledge it
and discussing it to the developers to provide a solution to the client.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Once upon time while reviewing clients interactions with our
support team, I observed some of the interactions are missing with empathy and
polite tone, after escalating the issue, the Tone management factor was
implemented.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good CXs -
following all the parameters as per requirement.

Great CXs - Following all the parameters and engagement with the client in good
manner, making him believe he's not interacting with a Bot.

What
according to you makes you a good candidate for this position?

I'm self motivating, enthusiastic and smart working
individual, good at discovering loop holes in the system and enjoy working in
challenging situations.

On a scale of 1 - 5 please rate your
fluency in spoken English

3