Subject: Trainer Candidate - Basanaboyina Mohan sai
From: Basanaboyina Mohan sai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Mar 2023 03:06:00 -0400

| | Tech Support Test

Name | Basanaboyina Mohan sai
E-mail | [email-masked]
Phone Number | (+91) 8096149387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GACHIBOWLI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MYLAS INFORMATION TECHNOLOGIES | QUALITY ANALYST | 05/31/2022 | 12500
Previous Employer 1 | WEBPROS SOLUTIONS PVT LTD | QUALITY ANALYST | 01/08/2021 | 20000
Previous Employer 2 | NA | NA | | NA

If Selected, how much time do you need to join? | IMMEDIATE JOINING
Please briefly describe your work experience specifically in Quality? | It is product based company as roles & responsibilities is to do qa on daily and client based and resolve the issues as soon as possible before client rises a ticket. If client rises a ticket we have calls and steps how to resolve the ticket we have to prepare documentation and how much time and hours taken we have to maintain in excel and we will audit the client calls the tickets as got resolved or delayed.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | we got situation were ticket resolved and client reopened the ticket many times while resolving ticket we have to make documentation we missed to do, so we prepared and trained everyone how to prepare documentation so we sent to client to verify the ticket , the client verified and our team till date didn't missed any documentation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD CUSTOMER SERVICES
If we order any product, we get the product as per our expectation or if we respond to customer emails within 24 hours
GREAT CUSTOMER SERVICE
If we order any product, we get the product as beyond expectation. or if we respond within minutes.

What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. in particular my QUALITY ANALYST,QUALITY AUDIT,QUALITY ASSURANCE make me an ideal candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |