Subject: Trainer Candidate - Sakshi Madan
From: Sakshi Madan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Mar 2023 04:33:12 -0400

Tech Support
Test

Name

Sakshi
Madan

E-mail

[email-masked]

Phone Number

(110084) 9311488141

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Street no 06 wazirabad Delhi-84

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Angel broking

Quality
Analyst

Currently working

22800

Previous Employer 1

Angel broking

Senior
customer support executive

30/11/2021

21500

Previous Employer 2

If Selected, how much time do you need
to join?

60 days

Please briefly
describe your work experience specifically in Quality?

1. Worked
on check sheet and currently working with Mihup AI tool for data analysis and
auditing

2. Handling team of 57 Agents voice

3. BAU audits (6 audit per agent in a month)

4. Compliance audit (short, repeat, DSAT and disconnection)

5. Fatal and non fatal feedbacks sharing on weekly basis

6. Reporting on weekly basis

7. Dip check activity

8. Internal and external calibration

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Without having SOP it was very difficult to work for process
improvement so first we created certain guidelines and cascaded information
among the teams, so that process becomes streamlined and smooth.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is
something we get as per our expectation but great customer service is when it
goes beyond our expectations.

What according to you makes you a
good candidate for this position?

Honestly, i possesses all the
skills and experience you are looking for. I'm pretty confident that i will
give my best for my job, as on previous job i have been promoted because I have
given by best to my work.

On a scale of 1 - 5 please rate your
fluency in spoken English

4