Subject: Trainer Candidate - Anamika Kumari Anamika
From: Anamika Kumari Anamika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Mar 2023 04:26:55 -0400

Tech Support
Test

Name

Anamika
Kumari Anamika

E-mail

[email-masked]

Phone Number

(91) 9811626049

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Aegis

Assistant Manager

10-Mar-2023

32000

Previous Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

As a
quality analyst I used to audit and validate calls, share the feedback to
resources accordingly. Apart from audits regular session briefing were part of
daily activities. Keeping track of dashboard as per given SOP. As a quality
supervisor used to revalidate audited calls. Starting different projects for
process improvement

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my carrier there was a time when one of my team was not
performing up to the mark as required by client. So I have taken different
initiatives and projects for the improvement and metting the
target.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer is helping and solving customer issue. On the other hand great customer
service means solving issue immediately doing everything each time they contact
us.

What according to you makes you a good candidate
for this position?

As an quality person I have experience in
auditing calls. Will use my experience for better process improvement. Will take
different initiatives and start projects for better process growth.

On a
scale of 1 - 5 please rate your fluency in spoken English

4