Subject: Trainer Candidate - Nitesh Sharma
From: Nitesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Mar 2023 00:32:46 -0400

Tech Support
Test

Name

Nitesh
Sharma

E-mail

[email-masked]

Phone Number

(91) 9549102980

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Alwar

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Woodenstreet

Sr. Qa

22 March

31k

Previous Employer 1

Unacademy

Qa

9
june

29.5k

Previous Employer 2

Mattsenkumar

Qc

6
june

20k

If Selected, how much time do you need
to join?

as soon as possible

Please briefly
describe your work experience specifically in Quality?

My basic
job responsibilities is to audit calls and  sharing the feedback with
agents, call calibration, precession improvement, BQM,

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Nothing

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means we just resolve the customer issue
without enthusiasm and great customer service mean feel the customer that you
are important for us.

What according to you makes you a
good candidate for this position?

I am full package like I work
in customer service and sells both I know how to resolve the customer issue with
a good customer experience along with this I know how to sell or upsell the
product and services.

On a scale of 1 - 5 please rate your
fluency in spoken English

4