Subject: Trainer Candidate - Manisha Tyagi
From: Manisha Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Mar 2023 06:45:59 -0400

| | Tech Support Test

Name | Manisha Tyagi
E-mail | [email-masked]
Phone Number | (91) 9999408484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vikaspuri

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fis Global Business solutions | Sr quality executive | Currently working | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60-75 days
Please briefly describe your work experience specifically in Quality? | Handing a team of 3 quality analyst & maintaining quality audits for 2 processes as per compliance. Conducting calibration activity, weekly & monthly reporty, analyzing PowerBi reports & data.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The point on which you feel management is also right in it’s place & employees are also right in their way. It’s hard to choose which side to support
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is what we are trained to do as per the guidelines but on the other hand if we put in some extraordinary actions to make customer satisfied & happy by understanding their situation and giving the best resolution possible.
What according to you makes you a good candidate for this position? | I have been working with quality department for past 4 years, so have gained good analytical experience on how to handle any escalation or any stakeholders requirements. Also i have been doing various other activities such as traning new hires, mock tickets & sops.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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