Subject: Trainer Candidate - Jyoti Kataria
From: Jyoti Kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Mar 2023 03:36:45 -0400

Tech Support
Test

Name

Jyoti
Kataria

E-mail

[email-masked]

Phone Number

(+91) 9911799121

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Concentrix

Senior
representative operations

1 month notice period

26000

Previous Employer 1

Wns

Associate

18000

Previous Employer 2

Indusind
bank

Executive

16500

If Selected, how much time do you need
to join?

1.5 month

Please briefly
describe your work experience specifically in Quality?

•In
current company i used to handle multiple incidents related to the project.

• Customer Service Support / Technical Support and resolution of routine &
non-routine problems.

• Providing KTs to new joiners and observing their cases.(QC)

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

My project was new and in my team employees are mostly fresher
so we all don’t know much about the project. Training have been provided to us
and as i have experience in banking and financial services so i provided KTs and
on one case i found out an error which we are doing on daily basis. I interect
with the client over a tool and found a solution for that. I roll out that
solution with the help of my manager.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is we just do our work like
providing solution to our customer.

Listening and understanding customer needs.

Maintain a good attitude.

Makes the customer feel satisfied

Great customer service is when we go beyond our limit to provide solution to
customer issue.

Showing professionalism in attitudes whether customer is angry or not.

Always be helpful towards our customer

Always have friendly attitude.

Having the product knowledge so that we can provide best resolution

What according to you makes you a good candidate
for this position?

I have 3+ years of experience in customer service
sector, and i have been awarded by Indusind Bank Credit card National Head also
and i think i have the qualities of providing better customer service, team
handling, etc

On a scale of 1 - 5 please rate your fluency in
spoken English

4