Subject: Trainer Candidate - Deepanshu Bhardwaj
From: Deepanshu Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Mar 2023 03:21:06 -0400

| | Tech Support Test

Name | Deepanshu Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 7017139748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | Customer Experience Coach | Still working | 38000
Previous Employer 1 | MRF TYRES | Senior Assistant | 30 September | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

Currently working in Flipkart as customer Experience Coach in which maintaining customer Experience Matrix and quality analysis.
Before that in MRF i was working as senior assistant in which I was handling team of 15 employee along with work quality.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

When i joined Flipkart that time Aligarh was so critical location on the basis of customer Experience score.
Now in this location we are serving best performer and maintaining 30 Hubs Of Flipkart.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me if a am able to maintain a satisfactory Feedback score, that is Good Customer service.
And if a am making day by day excellence and never stopping our betterment, then it will be a Great Customer service.

What according to you makes you a good candidate for this position? | As i am working with a huge location of 30 Days with so much challenges on ground and serving a goodness on regular basis.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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